{"id":36652,"date":"2021-04-26T19:11:17","date_gmt":"2021-04-26T17:11:17","guid":{"rendered":"https:\/\/www.krivak.sk\/?p=36652"},"modified":"2021-04-27T14:47:05","modified_gmt":"2021-04-27T12:47:05","slug":"ake-su-moznosti-ak-produkt-kupeny-online-nie-je-v-beznej-kvalite","status":"publish","type":"post","link":"https:\/\/www.krivak.sk\/eng\/ake-su-moznosti-ak-produkt-kupeny-online-nie-je-v-beznej-kvalite\/","title":{"rendered":"<i class='fa fa-comments'><\/i> Ak\u00e9 s\u00fa mo\u017enosti, ak produkt k\u00fapen\u00fd online nie je v be\u017enej kvalite?"},"content":{"rendered":"<h3><strong>K\u00fapil som si hern\u00fd notebook v\u00a0e-shope na z\u00e1klade parametrov a\u00a0vlastnost\u00ed op\u00edsan\u00fdch predajcom na webovej str\u00e1nke. Po doru\u010den\u00ed notebooku som zistil, \u017ee zvuk a\u00a0obraz notebooku nezodpovedaj\u00fa kvalite, ktor\u00fa som o\u010dak\u00e1val a\u00a0ktor\u00fa by mal ma\u0165. Notebook som reklamoval. V\u00fdsledkom reklam\u00e1cie bol z\u00e1ver predajcu, \u017ee notebook nem\u00e1 vady a\u00a0nie je d\u00f4vod na opravu,\u00a0ani na v\u00fdmenu zariadenia. Predajca tvrd\u00ed, \u017ee n\u00edm deklarovan\u00e1 kvalita notebooku je zachovan\u00e1 a\u00a0zodpoved\u00e1 be\u017enej kvalite. S\u00a0v\u00fdsledkom reklam\u00e1cie nie som spokojn\u00fd. Cena notebooku zodpovedala vy\u0161\u0161ej kvalite, ale pod\u013ea m\u0148a nem\u00e1 notebook ani be\u017en\u00fa kvalitu. Ak\u00e9 m\u00e1m teraz mo\u017enosti? M\u00f4\u017eem notebook vr\u00e1ti\u0165 a trva\u0165 na tom, aby mi\u00a0predajca vr\u00e1til peniaze?<\/strong><\/h3>\n<h6><\/h6>\n<p>Pod\u013ea z\u00e1kona, ktor\u00fd upravuje ochranu spotrebite\u013ea <strong>pri zmluv\u00e1ch uzatvoren\u00fdch online,<\/strong> <strong>m\u00e1te pr\u00e1vo odst\u00fapi\u0165 od takejto zmluvy bez udania d\u00f4vodu do uplynutia 14 dn\u00ed od doru\u010denia tovaru.<\/strong> Toto pr\u00e1vo je v\u00a0z\u00e1kone zakotven\u00e9 preto, lebo v\u00a0predajni by ste mali mo\u017enos\u0165 notebook vysk\u00fa\u0161a\u0165 a\u00a0na z\u00e1klade toho sa rozhodn\u00fa\u0165, \u010di si ho k\u00fapite alebo nie. <strong>Ak 14 dn\u00ed od doru\u010denia notebooku uplynulo<\/strong> a\u00a0Vy ste ho nevysk\u00fa\u0161ali, alebo ste hor\u0161iu kvalitu zvuku a\u00a0obrazu v\u00a0tejto lehote nezistili, <strong>potom je Va\u0161a mo\u017enos\u0165 notebook vr\u00e1ti\u0165 a\u00a0\u017eiada\u0165 vr\u00e1tenie zaplatenej k\u00fapnej ceny ve\u013emi limitovan\u00e1.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Ak V\u00e1s n\u00e1hodou predajca neinformoval o pr\u00e1ve odst\u00fapi\u0165 od zmluvy a\u00a0nedal V\u00e1m k\u00a0dispoz\u00edcii formul\u00e1r na odst\u00fapenie od zmluvy, potom m\u00f4\u017eete odst\u00fapi\u0165 od online uzatvorenej zmluvy a\u017e do uplynutia 12 mesiacov a\u00a014 dn\u00ed od doru\u010denia tovaru.<\/strong> Pr\u00edpadne, ak V\u00e1s predajca informoval o\u00a0pr\u00e1ve odst\u00fapi\u0165 nesk\u00f4r, za\u010dne 14-d\u0148ov\u00e1 lehota na odst\u00fapenie od zmluvy plyn\u00fa\u0165 odo d\u0148a, kedy V\u00e1s o tomto pr\u00e1ve informoval. V\u00a0praxi v\u0161ak drviv\u00e1 v\u00e4\u010d\u0161ina e-shopov o\u00a0tejto povinnosti vie a\u00a0posielanie inform\u00e1ci\u00ed a\u00a0formul\u00e1rov na odst\u00fapenie od zmluvy je \u0161tandardnou s\u00fa\u010das\u0165ou komunik\u00e1cie so z\u00e1kazn\u00edkom.<\/p>\n<p>&nbsp;<\/p>\n<p>Ak odst\u00fapenie od zmluvy uzatvorenej online bez udania d\u00f4vodu u\u017e u V\u00e1s neprich\u00e1dza do \u00favahy, <strong>treba sa vysporiada\u0165 s ot\u00e1zkou be\u017enej kvality.<\/strong> Pod\u013ea z\u00e1kona o\u00a0ochrane spotrebite\u013ea m\u00e1 ka\u017ed\u00fd spotrebite\u013e pr\u00e1vo na v\u00fdrobky v\u00a0be\u017enej kvalite a\u00a0ka\u017ed\u00fd predajca je povinn\u00fd pred\u00e1va\u0165 v\u00fdrobky v\u00a0be\u017enej kvalite. Ak kvalita nie je predp\u00edsan\u00e1 (t.j. konkr\u00e9tne vlastnosti produktu nevypl\u00fdvaj\u00fa z\u00a0ur\u010dit\u00fdch predpisov), m\u00f4\u017ee pred\u00e1vaj\u00faci pred\u00e1va\u0165 v\u00fdrobky v ni\u017e\u0161ej ako be\u017enej kvalite, len ak spotrebite\u013ea upozorn\u00ed na v\u0161etky rozdiely. Z\u00e1kon obsahuje aj defin\u00edciu toho, \u010do je to be\u017en\u00e1 kvalita. <strong>Je to tak\u00e1 kvalita, ktor\u00e1 zabezpe\u010duje zachovanie v\u0161etk\u00fdch podstatn\u00fdch vlastnost\u00ed v\u00fdrobku, ktor\u00e9 podmie\u0148uj\u00fa jeho bezprostredn\u00e9 pou\u017e\u00edvanie a sp\u013a\u0148aj\u00fa predpokladan\u00e9 o\u010dak\u00e1vania spotrebite\u013ea.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Ot\u00e1zka je, \u010di boli Va\u0161e o\u010dak\u00e1vania primeran\u00e9 a\u00a0\u010di bola naozaj kvalita zvuku a\u00a0obrazu notebooku ni\u017e\u0161ia, ako by mala by\u0165, resp. \u010di by mal porovnate\u013en\u00e9 o\u010dak\u00e1vania ako Vy ka\u017ed\u00fd spotrebite\u013e<strong>. Pos\u00fadi\u0165 be\u017en\u00fa kvalitu zvuku a\u00a0obrazu notebooku je problematick\u00e9<\/strong>, ke\u010f\u017ee ide o\u00a0tak\u00e9 parametre, v\u00a0pr\u00edpade ktor\u00fdch sa o\u010dak\u00e1vania spotrebite\u013eov m\u00f4\u017eu zna\u010dne l\u00ed\u0161i\u0165<strong>. To, \u010do jeden spotrebite\u013e pri tom istom notebooku pova\u017euje za posta\u010duj\u00face, m\u00f4\u017ee sa in\u00e9mu javi\u0165 ako nekvalitn\u00e9.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Mysl\u00edme si preto, \u017ee rie\u0161enie V\u00e1\u0161ho probl\u00e9mu netreba h\u013eada\u0165 v\u00a0tom, \u010di notebook sp\u013a\u0148a be\u017en\u00fa kvalitu v\u00a0zmysle Va\u0161ich o\u010dak\u00e1van\u00ed, ale v\u00a0tom, \u010di notebook skuto\u010dne nem\u00e1 vadu, ktor\u00e1 sa prejavuje zn\u00ed\u017eenou kvalitou obrazu a zvuku.<\/strong> V\u00a0takom pr\u00edpade je potrebn\u00e9 sa vysporiada\u0165 s\u00a0t\u00fdm, \u010di notebook m\u00e1 vadu a\u00a0ak \u00e1no, \u010di je t\u00e1to takej povahy a\u00a0rozsahu, \u017ee V\u00e1s bude opr\u00e1v\u0148ova\u0165 odst\u00fapi\u0165 od zmluvy.<\/p>\n<p>&nbsp;<\/p>\n<p>Ak by bol notebook vadn\u00fd, t.j. kvalita obrazu a\u00a0zvuku by bola objekt\u00edvne nevyhovuj\u00faca a\u00a0robila by notebook nepou\u017eite\u013en\u00fdm na \u00fa\u010del, na ktor\u00fd je ur\u010den\u00fd, m\u00e1te pr\u00e1vo notebook vr\u00e1ti\u0165 a\u00a0po\u017eadova\u0165 nasp\u00e4\u0165 uhraden\u00fa k\u00fapnu cenu, teda m\u00e1te pr\u00e1vo odst\u00fapi\u0165 od zmluvy. <strong>Ak v\u0161ak zn\u00ed\u017een\u00e1 kvalita obrazu a\u00a0zvuku nesp\u00f4sobuje, \u017ee notebook je nepou\u017eite\u013en\u00fd na \u00fa\u010del, na ktor\u00fd je ur\u010den\u00fd, potom by ste mali len pr\u00e1vo na primeran\u00fa z\u013eavu z\u00a0ceny.<\/strong> Z\u013eava by mala zodpoveda\u0165 povahe a\u00a0rozsahu vady.<\/p>\n<p>&nbsp;<\/p>\n<p>Ob\u00e1vame sa, \u017ee kvalita zvuku a\u00a0obrazu sa ned\u00e1 len tak jednoducho zmera\u0165. <strong>Mysl\u00edme si tie\u017e, \u017ee aby bol notebook nepou\u017eite\u013en\u00fd, musela by by\u0165 kvalita zvuku a\u00a0obrazu naozaj ve\u013emi slab\u00e1, <\/strong>i\u00a0ke\u010f pri hern\u00fdch notebookoch by o\u00a0tom bolo mo\u017en\u00e9 diskutova\u0165, ke\u010f\u017ee n\u00e1roky na kvalitu a\u00a0zvuk s\u00fa omnoho vy\u0161\u0161ie ako pri notebookoch be\u017en\u00fdch. Napriek tomu sa d\u00e1 predpoklada\u0165, \u017ee vo Va\u0161om pr\u00edpade nebude \u013eahk\u00e9, dom\u00f4c\u0165 sa pr\u00e1va na odst\u00fapenie od zmluvy.<\/p>\n<p>&nbsp;<\/p>\n<p>D\u00f4le\u017eit\u00e9 je poveda\u0165, \u017ee to, <strong>\u010di m\u00e1 notebook naozaj vady, teda \u010di m\u00e1 predajcom deklarovan\u00e9 alebo obvykl\u00e9 vlastnosti, nem\u00f4\u017ee s\u00a0kone\u010dnou platnos\u0165ou pos\u00fadi\u0165 nikto in\u00fd ako s\u00fad.<\/strong> Ak ste presved\u010den\u00fd, \u017ee kvalita je naozaj slab\u00e1 a\u00a0chcete sa dom\u00f4c\u0165 vr\u00e1tenia k\u00fapnej ceny alebo aspo\u0148 z\u013eavy, nebude tu in\u00e9ho rie\u0161enia, ako <strong>po\u017eiada\u0165 najsk\u00f4r o\u00a0pos\u00fadenie kvality odborn\u00edka, najlep\u0161ie s\u00fadneho znalca<\/strong> <strong>a\u00a0necha\u0165 si potvrdi\u0165, \u017ee notebook m\u00e1 vady, ktor\u00e9 sp\u00f4sobuj\u00fa zn\u00ed\u017een\u00fa kvalitu obrazu a\u00a0zvuku oproti kvalite deklarovanej v\u00fdrobcom.<\/strong> Je mo\u017en\u00e9, \u017ee tak\u00fd odborn\u00edk potvrd\u00ed aj to, \u017ee je to tak\u00e1 slab\u00e1 kvalita, ktor\u00e1 rob\u00ed notebook na hern\u00e9 \u00fa\u010dely nepou\u017eite\u013en\u00fd.<\/p>","protected":false},"excerpt":{"rendered":"<h3>K\u00fapil som si hern\u00fd notebook v\u00a0e-shope na z\u00e1klade parametrov a\u00a0vlastnost\u00ed op\u00edsan\u00fdch predajcom na webovej str\u00e1nke. Po doru\u010den\u00ed notebooku som zistil, \u017ee zvuk a\u00a0obraz notebooku nezodpovedaj\u00fa kvalite, ktor\u00fa som o\u010dak\u00e1val a\u00a0ktor\u00fa by mal ma\u0165. Notebook som reklamoval. V\u00fdsledkom reklam\u00e1cie bol z\u00e1ver predajcu, \u017ee notebook nem\u00e1 vady a\u00a0nie je d\u00f4vod na opravu,\u00a0ani na v\u00fdmenu zariadenia. Predajca tvrd\u00ed, \u017ee n\u00edm deklarovan\u00e1 kvalita notebooku je zachovan\u00e1 a\u00a0zodpoved\u00e1 be\u017enej kvalite. S\u00a0v\u00fdsledkom reklam\u00e1cie nie som spokojn\u00fd&#8230;<\/h3>","protected":false},"author":32,"featured_media":36654,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[50,51],"tags":[],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.krivak.sk\/eng\/wp-json\/wp\/v2\/posts\/36652"}],"collection":[{"href":"https:\/\/www.krivak.sk\/eng\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.krivak.sk\/eng\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.krivak.sk\/eng\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/www.krivak.sk\/eng\/wp-json\/wp\/v2\/comments?post=36652"}],"version-history":[{"count":0,"href":"https:\/\/www.krivak.sk\/eng\/wp-json\/wp\/v2\/posts\/36652\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.krivak.sk\/eng\/wp-json\/wp\/v2\/media\/36654"}],"wp:attachment":[{"href":"https:\/\/www.krivak.sk\/eng\/wp-json\/wp\/v2\/media?parent=36652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.krivak.sk\/eng\/wp-json\/wp\/v2\/categories?post=36652"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.krivak.sk\/eng\/wp-json\/wp\/v2\/tags?post=36652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}